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Terms of Service

These Terms govern your use of VVAI ESG (the "Service"), operated by the VVAI ESG team ("we", "us"). By creating an account or subscribing, you agree to these Terms. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation.

1. The Service

VVAI ESG is an online application that helps businesses draft ESG (environmental, social and governance) and sustainability reports. You enter company information, metrics and narrative inputs and may upload supporting documents; the Service uses an AI model to draft report sections structured according to the framework you select (GRI Standards, ISSB IFRS S1/S2, EU VSME or the HKEX ESG Reporting Code), which you can review, edit and export to Word.

VVAI ESG is an independent service and is not affiliated with or endorsed by GRI, the IFRS Foundation, EFRAG or Hong Kong Exchanges and Clearing. Framework names belong to their respective owners.

2. AI-generated drafts must be reviewed

Report content is generated automatically by an AI model. Although the Service instructs the model to use only the data you provide and to mark missing information as "[Data needed]", output may still contain errors, omissions or inaccurate statements. All output is a draft. You must review and verify every part of it against your own records before you use, publish or submit it to anyone.

3. Not assurance, audit or professional advice

The Service does not verify your data and does not provide assurance or an audit of any kind. It does not provide legal, regulatory, accounting, financial, tax or investment advice. Using the Service does not make a report compliant with any framework, listing rule, law or regulation, and it does not replace advice from qualified professionals or an independent assurance provider.

4. Your responsibilities

  • You are responsible for the accuracy, completeness and lawfulness of the data and documents you provide.
  • You are responsible for the content of any report you publish or submit.
  • You are responsible for determining which frameworks, rules and deadlines apply to you, and for your disclosures and filings with any stock exchange, regulator, customer, lender or other third party.
  • You must have the right to upload and process the content you provide, including any personal data it contains.

5. Accounts

You are responsible for keeping your login credentials secure and for all activity under your account. You may not resell or sublicense access to the Service.

6. Subscriptions, allowances and payment

Our order process is conducted by our online reseller Creem, which is the Merchant of Record for all orders and handles payment, billing and any applicable sales tax or VAT. Subscriptions renew automatically at the end of each billing period until you cancel. Prices are listed in US dollars on our pricing page; taxes are calculated at checkout.

Each plan includes a number of reports per month. Allowances follow the calendar month (UTC) and reset on the 1st of each month, including on yearly plans; unused reports do not carry over. A report is counted when you request its generation and is returned to your allowance if generation ultimately fails. Regenerating an individual section does not count against your allowance.

We will give you at least 30 days' notice of any price change, which will apply from your next billing period.

7. Cancellation and refunds

You can cancel at any time from Dashboard → Manage billing. Cancellation stops future charges and you keep access until the end of the current paid period. Your first payment can be refunded within 14 days; see our Refund Policy.

8. Your content and data

You own the content you enter and upload and the report drafts generated for you. You grant us a limited licence to store, process and transmit that content solely to provide the Service to you, including sending the content needed to generate your report to our AI model provider. We do not sell your data and we do not use it to train AI models. See our Privacy Policy.

You can export your reports to Word from the app, and you can ask us to export or delete your data at any time by emailing support@vvai.io. If your subscription ends, we keep your data for at least 90 days so you can resubscribe or request an export, and we delete it on request.

9. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy. We may suspend or terminate accounts that violate it.

10. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may change or discontinue features with reasonable notice. Material changes to these Terms will be announced by email or on this page.

11. Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied, including any warranty that generated content is accurate, complete or fit for a particular purpose. To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential losses, including losses arising from reliance on generated content, rejected filings or regulatory penalties, and our total liability for any claim is limited to the amount you paid us in the 3 months before the event giving rise to the claim.

12. Contact

Questions about these Terms: support@vvai.io